Privacy policy

1. What we collect

Information you give us directly:

• Your name, phone number, email address, service address and ZIP code when you submit a form, call, or text us.
• What you tell us about your system and your home: equipment brand and age, symptoms, access notes, and anything else you share so we can do the work.
• Records we create during service: inspection findings, photos of equipment and work areas, measurements, written quotes, invoices and maintenance history.
• Payment details, which are handled by our payment processor and our financing partner. We do not store full card numbers or bank account numbers.

Information collected automatically when you browse:

• Standard server and request data such as your IP address, browser type, the pages you view and the page that referred you. This site does not set advertising cookies of its own.
• If analytics are enabled on this site, aggregate usage measurement that does not identify you personally.

2. How we use it

• To answer your question, quote work, schedule a visit and perform the service.
• To keep your maintenance history and service records, including photographs of your equipment, so future visits are better informed.
• To contact you about appointments, your place in the schedule, maintenance plan reminders and the results of a visit.
• To send a monthly newsletter or offers, only if you are a plan member or asked for them. Every one has an unsubscribe link and we honor it.
• To bill you, collect payment and keep the records the law requires us to keep.

3. Text messages

When you text 912-210-4901, or give us your mobile number and ask us to text you, we use it to reach you about your service: scheduling, your place in line, technician arrival, quotes and follow-up. Message and data rates from your carrier may apply. Reply STOP to any message to stop service texts, or tell the person you are talking to. We do not sell or share mobile numbers with third parties for their own marketing, and consent to receive texts is never a condition of service.

4. Who we share it with

We do not sell your personal information. We share it only with parties that help us run the business, and only with what they need:

• Our form provider, which delivers website messages to our office inbox.
• Our payment processor, for payments and refunds.
• Our financing partner, Optimus, if you choose to apply. Your application goes to them directly and we do not receive your financial details.
• Equipment manufacturers, when we register a warranty or file a warranty claim for your system.
• Our accountant, our insurer, and legal or regulatory authorities where the law requires it.

5. How long we keep it

Service records, including photographs and written reports, are kept for as long as you are a customer and afterwards for as long as we may need them for warranty, licensing, tax and legal purposes. Website messages that do not become jobs are kept in our inbox and cleared out periodically. You can ask us to delete what is not required by law — see section 7.

6. How we protect it

We limit access to customer records to the people who need them to do the work, require accounts on company systems to be individually assigned, and use providers that encrypt data in transit. No system is perfect, and we will not claim ours is. If a breach affects your information, we will tell you as promptly as we can.

7. Your choices

• Ask us what we hold about you, and we will tell you.
• Ask us to correct anything that is wrong — a misspelled name, an old address, the wrong equipment record.
• Ask us to delete what we are not required to keep, and to stop contacting you.
• Unsubscribe from email at any time, or reply STOP to texts.

Call or text 912-210-4901, or email office@ontimeairhvac.com, and tell us what you want done.

8. Children

This site is intended for adults arranging home services. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Other sites

This site links to places we do not control, including Google reviews, Facebook, Georgia Power and our financing partner. Their privacy practices are their own, and this policy does not cover them.

10. Changes

If we change this policy we will update the date at the top of this page. Material changes will be noted here rather than made quietly.