The reviews, sorted by the job you have
4.9 stars from 247 Google reviews. These are customers' own words, sorted by the kind of job so you can read the ones that match your situation.
4.9 from 247 Google reviewsGA License CR110616
Read them on Google- Rated
- 4.9 from 247 Google reviews
- Licensed
- GA License CR110616
- Priced
- Flat rate, approved before we start
- Open
- Mon–Fri, 8–5 · call or text
On maintenance plans
“Lee came by for our bi-annual maintenance visit. This is the third or fourth time we've had Lee specifically and it's nice having someone familiar with the house to keep up with it.”
“I signed up for their maintenance plan, and rather than just 'taking the money,' they've been very responsive in terms of scheduling appointments and very thorough in doing the work.”
“He is very practical in prioritizing what needs to be done versus what we can keep an eye on. On Time Air has been good to work with and I recommend them often.”
“We were in a pinch and Bryan came out to see us last minute, very late in the day. He was knowledgeable and transparent… We decided to use them for our maintenance plan. Lee came out and did a great job.”
“I even took out a service plan with them to service my heat pump twice a year. Highly recommend this company.”
On repairs
“Our AC stopped working around noon, and with temperatures already over 90 degrees, we knew we needed help fast… They had Chris at our home within an hour of our call… we signed up for their twice-yearly maintenance plan before Chris left.”
“Very transparent. Explained all my required repairs and provided a per repair breakdown for full consideration… Don't get ripped off, call these guys first.”
“After returning home from a trip, I walked into a hot house and realized my AC wasn't working. Even with everything he had going on, he took the time on a weekend to walk me through the troubleshooting process.”
“They were able to come in the next morning and fix my HVAC… Lee and Justin were absolutely delightful. Very thorough — would give 6 stars if it was an option.”
“Been using On Time Air for the last year or so and the service is stellar. [Lee] has been extremely professional and up front about costs/needs for our system.”
“Quick to respond to my appt needs. Efficient, professional, friendly, respectful of my home! Thorough with diagnostics. Clear explanations presented, excellent teamwork.”
On system replacement
“He took the time to ask the proper questions about my current system and sizing instead of just trying to quote the same unit just because of info on the unit sticker.”
“Our 20+ year old AC recently died… Grant and his associate were there the same day! He explained how it could be fixed but parts would be hard to find and recommended a new Goodman HVAC unit.”
“Bryan and his crew have done an outstanding job on replacing my old HVAC.”
On duct and dryer vent cleaning
“I bought a house from previous owners who never cleaned the system. The results are night and day!”
“They provided a detailed and clear written analysis with pics for our information! Definitely above the rest of those competitors out there.”
On the people who showed up
“Lee was incredibly thorough and took the extra time to explain all about the maintenance that was performed along with benefits of further services. Professional and punctual.”
“Very professional! Anna has great communicative skills and you can tell she genuinely cares about making sure customers are taken care of!”
“Bryan goes above and beyond! If you call him and you need him, he will be there!”
“Genuinely showed up and showed out in a time of need. Great company, great customer service, highly recommend.”
“Super easy and personable. Would recommend to everyone. Didn't feel like I was getting scammed for once.”
We worked on your system recently?
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Need service this week?
We run Monday–Friday, 8:00–5:00. Need a time you can plan around? Ask for the 8am appointment.